Are you the friendly face behind every smooth customer experience?
Do you love helping people, organizing details, and keeping everything running like clockwork? Do you thrive in an international environment—where one day you’re emailing a German customer, and the next you’re having coffee with Dutch colleagues? Then you might be the Customer Service Employee we’re looking for.

At Arion, we work every day on smart, sustainable solutions that make healthcare easier. Think of our well-known Swash concept: washing without water. From our modern location in Heerlen, we produce medical devices that are used throughout Europe. Since the beginning of 2025, we have been part of Didactic Group, an international healthcare alliance with locations in Europe and North America. This means: collaboration across borders, a lot of dynamics and plenty of room to grow. At Arion, it’s all about impact. And you make that impact – for and with our people.

Your role
In this role, you support the international Internal Sales Team Swash. You’ll make sure our customers get the right information, the right products, and a great experience—every time.

• You’ll support our international Internal Sales Teams (Germany, the Netherlands, Export), making sure everything behind the scenes runs smoothly so the frontlines shine. You’re a trusted go-to with expert knowledge, always ready to step in and support whenever your help is needed within the team.
  • You’ll take charge of the complete order process—from the very first quote to the final invoice—ensuring every step is accurate, timely, and customer-friendly.
  • You’ll log inquiries and handle complaints with care and professionalism, turning challenges into opportunities for great service.
  • You’ll keep our customer data up to date and tidy, so we always know who we’re working with—and how to help them best.
  • You’ll assist with tenders and help prepare reports for specific customer groups.
  • You’ll contribute to marketing campaigns and customer promotions, helping us stay visible and relevant in the market.
  • You’ll manage administrative tasks like contract documentation with precision and consistency.
  • You’ll be a reliable support for our Account Managers and Product Specialists, helping them serve our customers even better.

In short: your day is never dull, and your impact is felt across borders.

What you bring
You’re the kind of person who loves helping others, thrives on structure, and feels energized when things are running smoothly. You’re reliable, curious, and a natural communicator.

• Your German is fluent—both spoken and written—so you can connect confidently with our German-speaking customers.
• You can communicate well in Dutch and/or English, which keeps collaboration with our international team seamless. (No need to speak all three languages.)
• You bring a completed vocational education (MBO level) and a few years of experience in a similar role—you know what great customer service looks like.
• You truly enjoy working with people: you’re approachable, helpful, and always ready to go the extra mile.
• You’re a quick thinker who stays calm under pressure and adapts easily to change.
• You have a sharp eye for detail and like working in a structured, organized way—because little things make a big difference.
• You’re proactive, hands-on, and take real ownership of your work.
• You’re available 4 – ideally 5 – days a week, and you appreciate the mix of office and home working.

What you can expect from us
You’ll be joining a friendly, international team in a fast-growing company with big ambitions and short communication lines. We offer a dynamic workplace where your input matters and where you’ll find space to develop your skills.

• A part-time role (24 or 32 hours).
• A good salary, depending on your relevant work experience.
• 29 vacation days (based on 40 hours), holiday pay, pension, and travel reimbursement.
• A 7-month contract to start, with the intention to offer a permanent position.
• A supportive, international team with short lines and a hands-on culture.
• A modern and well-organized workplace where you can grow.
• Plenty of opportunities to take initiative, learn, and make an impact.

Ready to apply?
Excited? We’d love to hear from you. Apply directly via the form on our website and upload your CV and motivation.
Questions? Reach out to Myrthe Vossen, People Operations Specialist, at hr@arion-group.com.
Want to know more about Arion? Visit www.arion-group.com.
Yes! I want to join

Do you have an eye for detail and a heart for healthcare?
Are you someone who gets energy from precision, loves working in a clean and structured environment, and wants to make a real impact on people’s lives? Then this role as QC Specialist at Arion might just be the perfect next step for you.

At Arion, we work every day on smart, sustainable solutions that make healthcare easier. Think of our well-known Swash concept: washing without water. From our modern location in Heerlen, we produce medical devices that are used throughout Europe. Since the beginning of 2025, we have been part of Didactic Group, an international healthcare alliance with locations in Europe and North America. This means: collaboration across borders, a lot of dynamics and plenty of room to grow. At Arion, it’s all about impact. And you make that impact – for and with our people.

Your role
As a QC Specialist, you’re more than just a checker—you’re a guardian of quality. You make sure our products meet the highest standards before they go out into the world. Your work safeguards the trust healthcare professionals and users place in us—every single day.
You’ll be part of a close-knit quality team working in a clean, climate-controlled environment, where you collaborate with colleagues from QA, production, and logistics. With your sharp eye and improvement mindset, you help us raise the bar again and again.
Here’s what your role will include:

• Inspecting incoming materials, monitoring in-process quality, and performing final product checks to ensure safety, function, and full compliance.
• Documenting results with precision, flagging deviations, and following up on non-conformities—because transparency builds trust.
• Calibrating and maintaining inspection equipment to ensure reliable measurements.
• Supporting root cause investigations and contributing to corrective and preventive actions (CAPAs).
• Helping to refine QC procedures and work instructions as part of our continuous improvement efforts.
• Assisting in internal audits and supporting external inspections (e.g. by Notified Bodies).
• Maintaining traceability and ensuring audit readiness at all times—so we’re always prepared when it counts.

What you bring
You don’t just tick boxes—you raise standards. With a curious mind, steady hands and a strong sense of responsibility, you know how to make quality visible. You enjoy working in a structured environment, but you’re also ready to speak up and suggest improvements.
You’ll thrive in this role if you have:

• An MBO or HBO degree in a technical or life sciences field (e.g. engineering, biology, chemistry).
• At least 3 years of QC experience, ideally in medical devices or pharmaceuticals.
• A good grasp of ISO 13485, EU MDR, and GMP (or the drive to master them quickly).
• Confidence using measuring tools and reading technical drawings.
• A keen eye, a proactive mindset, and strong communication skills.
• Fluency in English (spoken and written); Dutch and/or French is a bonus.
• Willingness to work in rotating shifts (08:00–16:30, 09:00–17:30, 13:30–22:00).

What you can expect from us
We believe quality is a team effort—and we never compromise on it. At Arion, you’ll be part of an ambitious and people-oriented environment where your expertise is valued and your ideas matter.
Here’s what we offer you:

• A full-time role with meaning: your work directly improves lives.
• A good salary between (based on 40 hours), depending on your relevant work experience.
• 29 vacation days (based on 40 hours), shift bonuses, holiday pay, pension, and travel reimbursement.
• A 7-month contract to start, with the intention to offer a permanent position.
• A supportive, international team with short lines and a hands-on culture.
• A modern and well-organized workplace where you can grow.

Ready to apply?
Apply directly through the form on our website and join a company where quality in your work means quality of life for others.
Do you have any questions about the position? Please contact Marco Colalelli, Quality Assurance & Regulatory Affairs Manager, at m.colalleli@arion-group.com.
Want to know more about Arion? Visit www.arion-group.com.
Yes! I want to join